Help Center

Everything you need to know about using Deep Edge to run your lawn care business more efficiently.

🚀
Getting Started
📋
Job Workflow
📝
Creating Quotes
💰
Invoicing
⚙️
Settings
🔧
Troubleshooting

🚀 Getting Started

▼

Welcome to Deep Edge! Here's how to get up and running in minutes.

🗺️ Your First 10 Minutes
1
Create Your Account
Go to the signup form, enter your email and password, then click "Create Account". Check your email for a verification link.
2
Verify Your Email
Click the verification link in your email (check spam folder). Once verified, you'll be redirected to your Dashboard.
3
Set Up Your Company Profile
From Dashboard, click "Edit Profile" to add your company name, logo, contact details, and GST number.
4
Configure Your Pricing
In Profile settings, set your hourly rates and m² per hour for push mowers and ride-on mowers. This powers automatic quote calculations.
5
Create Your First Job
Go to Jobs and click "+ New Job" to add your first customer. You're ready to start quoting!
💡 Pro Tip

Set up your pricing before creating quotes. The AI measurement tool uses your rates to calculate prices automatically based on lawn area.

📊 Understanding the Dashboard

▼

Your Dashboard is your command center. Here's what each section shows:

Dashboard Elements

Jobs Today Button

Shows how many jobs are scheduled for today. Click it to go directly to your Jobs page.

All-time Revenue

Total amount from all paid invoices. This updates automatically when you mark invoices as paid.

SMS Usage

Shows your remaining SMS credits. SMS is used to send quotes, reminders, and notifications to customers.

Active Customers

Number of customers with ongoing jobs (not yet completed/paid).

New Customers

Customers added this month.

Company Profile Card

Quick view of your company details. Click "Edit Profile" to update your information.

ℹ️ Navigation

Use the header menu to navigate between pages. On mobile, tap the menu icon (☰) to see all options.

📋 The Jobs Page (Main Hub)

▼

The Jobs page is where you'll spend most of your time. Everything in Deep Edge revolves around jobs - from initial quote to final payment.

Jobs Page Layout

Today Section

Shows jobs requiring action today. Split into:

  • On-Site: Jobs you need to physically attend (scheduled services)
  • Admin: Jobs needing office work (sending quotes, creating invoices, follow-ups)

Calendar

Visual overview of your scheduled jobs. Purple numbers show how many jobs are on each day. Click any date to see jobs scheduled for that day.

All Jobs

Complete list of all your jobs. Use the search bar to find jobs by address, client name, or phone number.

Job Statuses Explained

Each job progresses through these stages:

Lead
Quote Created
Quote Sent
Job Won
In Progress
Completed
Invoiced
Paid ✓
🔄 Complete Job Lifecycle
1
Lead
New job created. Client info and address are saved. Next action: Create Quote.
2
Quote Created
You've created a quote using the aerial map tool. Next action: Send Quote to client.
3
Quote Sent
Quote sent to client via email, SMS, or copied link. Next action: Schedule Service (when client accepts).
4
Job Won
Client has accepted! Job is scheduled. Next action: Start Job (on the scheduled day).
5
In Progress
You're on-site doing the work. Next action: Complete Job (when finished).
6
Completed
Work is done. Next action: Create Invoice.
7
Invoiced
Invoice sent to client. Next action: Mark Paid (when payment received).
8
Paid ✓
Payment received! For recurring jobs: Schedule Next Visit. For one-off jobs: Job complete!
💡 Quick Actions

Each job card has a big green button showing the next action. Just click it to move the job forward. Use the ⋯ menu for additional options like editing quotes, viewing details, or changing schedules.

➕ Creating a New Job

▼

Creating a job is quick and easy. Here's the step-by-step process:

  1. Go to Jobs Page From your Dashboard, click the "Jobs Today" button or use the navigation menu to go to Jobs.
  2. Click "+ New Job" Click the purple "+ New Job" button in the top right corner.
  3. Enter Property Address Start typing the address. Suggestions will appear - select the correct one. This is used for the aerial mapping feature.
  4. Add Client Details Enter the client's first name (required), last name, email, and phone number.
  5. Add Notes (Optional) Add any special instructions like "Use side gate" or "Dog on property".
  6. Click "Create Job" The job is created and you'll be taken to the quote creation page automatically.
ℹ️ What happens next?

After creating a job, you're automatically taken to the quote creation page where you can measure the property and set pricing.

📝 Creating Quotes with AI Measurement

▼

Deep Edge uses aerial imagery to help you measure lawns accurately and create professional quotes.

Using the Aerial Map

  1. View the Property The map shows an aerial view of the property address. Use the zoom controls or pinch to zoom on mobile.
  2. Draw the Lawn Area Click/tap to start drawing around the lawn area. Add points by clicking, and close the shape by clicking the first point or double-clicking.
  3. Check the Measurement The total area in m² appears automatically. Your pricing (from Profile settings) calculates the quote amount.
  4. Choose Mower Type Select Push Mower or Ride-on Mower. This affects the price based on your configured rates.
  5. Add Add-ons (Optional) Select any extra services like hedge trimming, weed spraying, or fertiliser application.
  6. Set Job Frequency Choose if this is a one-off job or recurring (weekly, fortnightly, monthly).
  7. Save Quote Click "Save Quote" to create the quote. You'll return to the Jobs page.
💡 Drawing Tips

Draw around the ENTIRE mowable area. Exclude garden beds, paths, and structures. The more accurate your drawing, the more accurate your quote. You can draw multiple zones if needed.

Sending Quotes to Clients

After creating a quote, the job status becomes "Quote Created". To send it:

  1. Find the Job The job appears in your Jobs list with status "Quote Created".
  2. Click "Send Quote" Click the green "Send Quote" button on the job card.
  3. Choose Send Method Select from Email, SMS, or Copy to Clipboard. Email and SMS send automatically. Clipboard lets you paste the link wherever you want.
ℹ️ Quote Links

Clients receive a professional quote page showing the property map, itemized pricing, and an accept button. They can view and accept quotes on any device.

📅 Scheduling and Completing Jobs

▼

When a Client Accepts

After sending a quote, wait for the client to accept. When they do:

  1. Schedule the Service Click "Schedule Service" on the job card. Choose the date and any recurrence pattern.
  2. Job Appears in Calendar The scheduled job shows up on your calendar for the selected date.

On the Day of Service

  1. Check Today's Jobs Open the Jobs page - your scheduled jobs appear in the "Today" section under "On-Site".
  2. Start the Job When you arrive at the property, click "Start Job". This logs the start time.
  3. Complete the Job When finished, click "Complete Job". The job moves to "Completed" status.

Recurring Jobs

For weekly, fortnightly, or monthly clients:

  • After marking a recurring job as Paid, click "Schedule Next Visit"
  • The next service date is calculated automatically based on the recurrence
  • The job reappears in your calendar for the next scheduled date
💡 Route Planning

When you have multiple jobs today, click "Route in Apple Maps" to open directions to all locations in order.

💰 Creating and Sending Invoices

▼

After completing a job, you'll create an invoice based on the original quote.

Creating an Invoice

  1. Complete the Job First Make sure the job status is "Completed" before creating an invoice.
  2. Click "Create Invoice" Click the green button on the completed job card.
  3. Select the Quote Choose which quote to base the invoice on (usually there's only one).
  4. Set Invoice Details
    • Invoice Number: Auto-generated or enter custom
    • Issue Date: Today by default
    • Due Date: Based on payment terms
    • Payment Terms: 7 days, 14 days, 20th of next month, or custom
    • Notes: Add bank account details or payment instructions
  5. Generate Invoice Click "Generate Invoice" to create and send.

Marking as Paid

When the client pays:

  1. Find the Invoiced Job Look for jobs with "Invoiced" status.
  2. Click "Mark Paid" Click the green button to confirm payment received.
  3. Job Complete! The job moves to "Paid" status. Revenue is added to your total.
⚠️ Important

Always mark jobs as Paid when payment is received. This keeps your revenue tracking accurate and helps with end-of-year accounting.

⚙️ Profile & Settings

▼

Your Profile page contains all your business settings. Access it from Dashboard → "Edit Profile".

Company Profile

  • Company Name: Appears on quotes and invoices
  • NZBN: Your NZ Business Number (optional)
  • Address: Your business address
  • Phone: Contact number for clients
  • GST Number: For GST-registered businesses
  • Logo: Upload your company logo - appears on all documents

Company Pricing

Set your rates for automatic quote calculations:

Push Mower Pricing

  • m² per hour: How many square meters you can mow per hour (e.g., 1000)
  • Charge Out Rate: Your hourly rate (e.g., $85/hour)
  • Hourly Expenses: Fuel, wear, etc. (e.g., $15/hour)

Ride-on Mower Pricing

  • m² per hour: Higher for ride-on (e.g., 4000)
  • Charge Out Rate: Usually higher (e.g., $120/hour)
  • Hourly Expenses: Higher operating costs (e.g., $35/hour)

Company Add-Ons

Create custom services that can be added to quotes:

  • Name: e.g., "Edge Trimming", "Hedge Clipping"
  • Description: What the service includes
  • Pricing Type: Per m² or Per Hour
  • Price: Your rate for this service
  • Site Quote Required: Check if pricing varies by property
💡 Setting Good Rates

If you can mow 1000m² per hour with a push mower and charge $80/hour, a 500m² lawn takes 30 minutes = $40. The system calculates this automatically!

🛒 Platform Add-Ons

▼

Deep Edge offers optional paid features to enhance your business. Visit the Add-Ons page for details.

Available Add-Ons

📱 SMS Reminders (From $0.15/SMS)

Automatically send reminders to customers at any stage - quote reminders, job notifications, payment follow-ups.

✉️ Email Marketing ($25/month)

Send professional email campaigns to nurture customers and drive repeat business.

🛠️ Custom Service Packages (One-time)

Create bundled service packages with dynamic pricing.

⭐ Priority Support ($15/month)

1-hour response time, phone support, and custom training.

👥 Team Collaboration ($10/user/month)

Add team members with role-based permissions.

📊 Advanced Analytics ($20/month)

Custom dashboards, revenue forecasting, and predictive reports.

🔧 Troubleshooting

▼

Common Issues

I can't log in +
  • Check that you've verified your email (look in spam folder)
  • Make sure you're using the correct email address
  • Password must have 6+ characters, uppercase, lowercase, and a number
  • If you forgot your password, contact support for a reset
The aerial map isn't loading +
  • Check your internet connection
  • Try refreshing the page
  • Make sure the address was entered correctly
  • Some rural areas may have limited satellite imagery
My quote price seems wrong +
  • Check your pricing is set correctly in Profile settings
  • Verify you selected the correct mower type (push vs ride-on)
  • Review the area measurement - redraw if needed
  • Check if add-ons are included that you didn't intend
SMS or email isn't sending +
  • Check that the client has a valid phone/email entered
  • Verify you have SMS credits remaining
  • Phone numbers must be in NZ format (021, 022, 027, etc.)
  • Some email providers may delay delivery - wait a few minutes
Jobs aren't showing in the calendar +
  • Jobs only show in calendar once scheduled with a date
  • Check you're viewing the correct month
  • Completed jobs may not show unless they're recurring
  • Refresh the page to sync latest data
I accidentally deleted a job +

Unfortunately, deleted jobs cannot be recovered. Contact support if you need help recreating an important job's details.

❓ Frequently Asked Questions

▼
Is Deep Edge free to use? +
Yes! The core platform (jobs, quotes, invoices, scheduling) is completely free. Optional add-ons like SMS and analytics are available for purchase.
How accurate is the AI measurement? +
The aerial imagery is high-resolution and measurements are typically within 5% accuracy. For best results, draw carefully around lawn edges and exclude non-grass areas.
Can clients accept quotes online? +
Yes! When you send a quote link, clients can view the quote and accept it online. You'll see the job status change to "Job Won" when they accept.
How do recurring jobs work? +
When creating a quote, set the frequency to Weekly, Fortnightly, or Monthly. After completing and getting paid for each service, click "Schedule Next Visit" to set up the next occurrence.
Do I need to be GST registered? +
No. If you're not GST registered, simply leave the GST Number field blank. Quotes and invoices will show prices without GST breakdown.
Can I use Deep Edge on my phone? +
Absolutely! Deep Edge is fully responsive and works great on phones and tablets. Many users do all their work from their phone while on the road.
How do I change a quote after sending it? +
Click the ⋯ menu on the job card and select "Edit Quote". Make your changes and save. You can resend the updated quote to the client.

Still Need Help?

Our support team is here to help you succeed. Reach out anytime!

📧 Email Support 📞 Call Us